Consumer Protection Information
METS consumer protection encompasses the following policies to ensure the rights of consumers are taken into account and protected in accordance with all relevant legislation and regulatory authorities
METS Consumer Protection Policies
Fee administration and refund policy
Complaints, grievances and appeals policy
Grievance Reporting and Action form
Statement of VET Tuition Assurance Statement of VET Tuition Assurance.pdf
METS Handbooks
METS Consumer Protection Officer Contact Details
The Smart and Skilled Consumer Protection Strategy can be found here.
Smart and Skilled customer support: 1300 772 104
State Training Services offices: 13 28 11
Email: enquiries@smartandskilled.nsw.gov.au
For more information regarding State Training Services’ Complaints and disputes handling process, click here.