Consumer Protection Information


METS consumer protection encompasses the following policies to ensure the rights of consumers are taken into account and protected in accordance with all relevant legislation and regulatory authorities

METS Consumer Protection Policies

Fee administration and refund policy

Privacy policy

Complaints, grievances and appeals policy 

Grievance Reporting and Action form 

Statement of VET Tuition Assurance Statement of VET Tuition Assurance.pdf

METS Enrolment Pack

METS Handbooks

METS Learner Handbook

METS Consumer Protection Officer Contact Details


Kristine Tannous


Phone : 02 8379 3366


The Smart and Skilled Consumer Protection Strategy can be found here.

Smart and Skilled customer support: 1300 772 104

State Training Services offices: 13 28 11



For more information regarding State Training Services’ Complaints and disputes handling process, click here.