Certificate II in Customer Engagement


Enrol Anytime


9 Units


Traineeship or Correspondence

About this Course

Do you enjoy meeting and interacting with people? If you are a sociable, outgoing person, then this should be a major draw-to and encourage you to further develop your career in this customer service. In an ever-increasingly competitive environment, businesses need to provide exceptional interaction with customers to keep them coming back, spending more and choosing them over other options. This Certificate II will help you better understand how to communicate with customers, determine how best to identify their needs and expectations and deliver the best possible experience. No matter what area of customer service you choose to take your career, the main aspect of your role will be to help customers resolve their issues, a huge positive for a people-person like yourself. Not to mention a massive boost in karma!

Course Code



Retail and Customer Engagement

  • Trainees: 12 months for a full time employee, 24 months for a part time employee.
  • Fee for Service/Self Funded: an enrolment period of 1 year will be given.
Entry Requirements

There are no stated entry requirements. We require students have computer literacy and literacy skills.

Want to learn more? Download a course brochure below.

Am I eligible for a traineeship?

To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time (minimum 15 hours). The participant must have the support of their employer, an accredited RTO and an Australian Apprenticeship Centre.

How do I find a traineeship?

Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.

I am not eligible for a traineeship. Can I still complete the qualification?

If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course as a Fee for Service Student.

If a participant is ineligible for a traineeship due to their residency status, they can in some cases still complete the qualification Self-Funded, however visa restrictions do apply. It is best to speak to your immigration officer and/or us regarding your eligibility.

What kind of assessments will I be completing?

Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.

Can I extend by traineeship if I am not able to complete it by the end date?

Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.

Download the Course Brochure

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