Certificate II in Retail Services


Enrol Anytime


12 Months


Digital Classrooms and Traineeships

About this Course

METS trainers will help you start your career in the retail industry with this entry-level Certificate II in Retail Services SIR20216. This qualification can provide a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.


Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:


  • Engage customers
  • Communicate in the workplace
  • Provide product and service advice in retail settings
  • Check stock and replenish shelves
  • Identify and respond to security risks
  • Organise and maintain work areas and displays


Our qualified training professionals will support and guide you along your learning journey and will equip you with a broad range of knowledge and job skills to carry out a range of activities to complete fundamental business tasks and provide advice and administrative support to the team and customers. A start in the retail sector can lead to a wide range of career opportunities.


Retail LearnAbility Skills Set Program available on request, enquire with us for further information.

Career Prospects
Frontline Team Member
Customer Service Assistant
Retail / Sales Assistant
Visual Merchandiser

12 months

Entry Requirements

There are no stated entry requirements. We require students have computer literacy and literacy skills.

Flexible Payment Options

Payment plans are available for all fee-paying students.

Pay as you go: $250 to enrol + $195 for each unit, as you complete a unit you pay for the next one.

Core Units

SIRXCEG001- Engage the customer
SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
SIRXIND001 – Work effectively in a service environment
SIRXIND003 – Organise personal work requirements
SIRXPDK001 – Advise on products and services
SIRXRSK001 – Identify and respond to security risks
SIRXWHS002 – Contribute to workplace health and safety

Elective Units

BSBWOR204 – Use business technology
FSKLRG009 – Use strategies to respond to routine workplace problems
SIRRINV001 – Receive and handle retail stock
SIRRMER001 – Produce visual merchandising displays
SIRXIND002 – Organise and maintain the store environment

Education Pathways

Education pathways after completing SIR20216 Certificate II in Retail Services may include:


• SIR30216 Certificate III in Retail

• SIR30212 Certificate III in Retail Operations

• SIR30312 Certificate III in Retail Supervision

• SIR30412 Certificate III in Business-to-Business Sales.

Am I eligible for a traineeship?

To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time (minimum 15 hours). The participant must have the support of their employer, an accredited RTO and an Australian Apprenticeship Centre.

How do I find a traineeship?

Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.

I am not eligible for a traineeship. Can I still complete the qualification?

If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course as a Fee for Service Student.

If a participant is ineligible for a traineeship due to their residency status, they can in some cases still complete the qualification Self-Funded, however visa restrictions do apply. It is best to speak to your immigration officer and/or us regarding your eligibility.

What kind of assessments will I be completing?

Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.

Can I extend by traineeship if I am not able to complete it by the end date?

Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.

Ready to get started?