Fee and Refund Policy
Fee and Refund Policy
Smart and Skilled subsidised training
If you are eligible for subsidised training under Smart and Skilled, you pay only a portion of the training cost. The rest is subsidised by the NSW Government. Learner fees are set for the whole qualification, rather than year-by-year. With Smart and Skilled, you know exactly what your fees will be upfront to complete your qualification. Your Learner fee covers the cost of all training and assessments.
To check your eligibility for Smart and Skilled here: https://mets.edu.au/smart-and-skilled/
METS will advise you of the calculated Learner fee through way of a quote for your course, based on the information you provide to us.
To start this process, please complete the course enquiry of your chosen course by clicking here: https://mets.edu.au/courses/
Course fee adjustments may be made for part qualifications, Recognition of Prior Learning (RPL) and Credit Transfer.
Other exemptions and concessions are applicable. To find out more about Smart and Skilled Funding and eligibility requirements. visit: https://www.training.nsw.gov.au/smartandskilled/prices_fees.html
METS complies with the Smart and Skilled Fee Administration Policy: https://www.training.nsw.gov.au/forms_documents/smartandskilled/contract/fee_administration_policy_2020.pdf
Smart and Skilled subsidised training for New Entrant Traineeships
The NSW Government is providing Fee Free Traineeships to New Entrant Trainees.
A New Entrant Traineeship is available to anyone within the first 3 months of commencing full time employment with an employer.
For more information, please visit: https://mets.edu.au/ways-to-learn/traineeships/
Existing Worker Traineeships
Unlike New Entrant Traineeships, Existing Worker Traineeships are not funded by the NSW Government under Smart and Skilled. In these instances, METS is required to charge a fee to cover the cost of training. In most cases, incentives that the Employer receives will offset these costs.
For more information, please visit: https://mets.edu.au/ways-to-learn/traineeships/
Fee for Service
For Learners who are not eligible for Smart and Skilled, METS Training Services offer Fee for Service training options.
For more information, please contact the METS office and speak to our staff on (02) 9838 0567 or visit METS Fee Schedule
METS Training Services offer payment plans through Debit Success, weekly or fortnightly payment options available. Full payment of the course fee must be made by the completion of the qualification to issue your certificate.
RPL (Recognition of Prior Learning)
METS Training Services offer RPL qualifications to assist experienced workers in obtaining their qualification in shorter time frame.
For more information on RPL, please visit: https://mets.edu.au/ways-to-learn/recognition-of-prior-learning/
Skills Sets and Short Courses
Skills sets are designed for anyone who is wanting to upskill but not complete a full qualification. A skill set is a single unit of competency or combination of units of competency from one or more training packages that link to a licence or regulatory requirement, or defined industry need. The Learner will receive a Statement of Attainment on completion, and can Credit Transfer the units to a Full Qualification if they choose to further their studies.
Professional Development
METS is in the process of developing new Professional Development programs.
Details will be updated in 2025.
Debit Success Fee information for all Learners
Where a Learner chooses to pay their course fee by instalments with Debit Success, the Learner will incur a $15 – $30 administration fee payable to Debit Success with the first instalment.
Where a Learner has chosen to pay by instalments through Debit Success and defaults or otherwise misses a payment or is in arrears, the Contract Terms and Conditions of Debit Success will apply.
Extra Charges which may be applicable include:
- Replacement certificate or statement of attainment $25
- ‘Fast-tracking’ certificate issuing $35
- Reassessment/resubmission fee (3 re-attempts given at no cost) $50 per re-attempt
- Photocopying $1 (per page)
Refunds
A refund of all or part of the course fee or concession fee may be granted in the following circumstances:
- The Learner may claim a full refund of any fees paid in full prior to the date the enrolment is completed. The day of enrolment is the “withdrawal with no penalty” cut-off date. The Learner must notify METS in writing with their intention to withdraw from training.
- Learners who have overpaid the course fees.
- Where an eligible subsidised learner is granted Recognition of Prior Learning (RPL) or Credit Transfer (CT) after enrolment or after a learner commences a qualification, METS will report the outcome to State Training Services (STS) and they will adjust the learner fee accordingly. METS will advise the Learner of the adjusted fee and will refund any overpayment of fees with regard to RPL or CT granted.
- In the event that METS cancels the course or no longer provides the training and when the learner has paid the full course fee, the Learner will be refunded the portion of the fee that applies to the training that has not been delivered.
- Where the Learner’s application for enrolment has been refused.
- Pro rata refund of fees (calculated from the date of enrolment to date of cancellation), may be made at any time during the course delivery if the Learner withdraws for reasons of personal circumstances beyond their control including but not limited to:
- Serious illness resulting in extended absence from classes
- Injury or disability that prevents the learner from completing their program of study
- Other exceptional circumstances at the discretion of METS.
It is the discretion of METS’ Management to approve refunds in the event of extenuating and/or personal circumstances, in line with contractual requirements. In this event, the learner may be offered a credit towards another course.
- A request for refund must be made in writing within 28 days of the withdrawal/cancellation of training.
Where the course fee is paid by instalment:
- When a Learner cancellation is received, your direct debit payments will be cancelled as at the month notified.
- A Learner’s overall course fees will be reviewed in line with the course duration and any outstanding fees will be invoiced directly.
Any Smart and Skilled Funding paid by the NSW Government is not available for a refund.
If the Learner chooses to complete part of their qualification with another RTO (First Aid or CHCPRT025 etc. METS Training Services will not offer or provide a refund).
All refund requests must be made in writing, to the attention of the RTO Manager and sent to: accounts@mets.org.au
