SIR20216 Certificate II in Retail Services


SIR20216 Certificate II in Retail Services

About this course

METS trainers will help you start your career in the retail industry with this entry-level Certificate II in Retail Services SIR20216. This qualification can provide a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:

  • Engage customers
  • Communicate in the workplace
  • Provide product and service advice in retail settings
  • Check stock and replenish shelves
  • Identify and respond to security risks
  • Organise and maintain work areas and displays


Our qualified training professionals will support and guide you along your learning journey and will equip you with a broad range of knowledge and job skills to carry out a range of activities to complete fundamental business tasks and provide advice and administrative support to the team and customers. A start in the retail sector can lead to a wide range of career opportunities.

Retail LearnAbility Skills Set Program available on request, enquire with us for further information.

  • Frontline Team Member
  • Customer Service Assistant
  • Retail / Sales Assistant
  • Visual Merchandiser

12 months

There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.

Payment plans are available for all fee-paying students.
Pay as you go: $250 to enrol + $195 for each unit, as you complete a unit you pay for the next one.

SIRXCEG001 – Engage the customer
SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
SIRXIND001- Work effectively in a service environment
SIRXIND003- Organise personal work requirements
SIRXPDK001- Advise on products and services
SIRXRSK001- Identify and respond to security risks
SIRXWHS002- Contribute to workplace health and safety

BSBTEC201- Use business software application
FSKLRG009- Use strategies to respond to routine workplace problems
SIRRINV001- Receive and handle retail stock
SIRXIND002-Organise and maintain the store environment
SIRXIND004-Plan a career in the retail industry

  • SIR30216 Certificate III in Retail
  • SIR30212 Certificate III in Retail Operations
  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales.


Enrol Anytime


12 Months


Digital Classrooms and Traineeships


To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time within a service (minimum 15 hours). The participant must have the support of their employer, an accredited RTO (such as METS Training Services) and an Australian Apprenticeship Centre.

Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.
If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course as a Fee for Service Student. If a participant is ineligible for a traineeship due to their residency status, they can in some cases still complete the qualification Self-Funded, however visa restrictions do apply. It is best to speak to your immigration officer and/or us regarding your eligibility.
Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.

Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.

Ready to get started?