SIR30216 Certificate III in Retail


SIR30216 Certificate III in Retail

About this course

METS trainers will inspire you as you jumpstart your career in the fast-paced retail environment. You’ll learn a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks.

Individuals completing this qualification will be able to perform roles, where they can:

  • Provide in-depth product and service advice in a retail environment
  • Engage customers and build relationship
  • Sell products and services in a variety of retail settings
  • Service the point-of-sale area
  • Organise and maintain work areas and displays
  • Carry out specific responsibilities, such as merchandising.


This qualification will provide you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Customer service representative
Sales assistant
Point-of-sale operator
Retail Consultant

12 months

There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.

Payment plans are available for all fee-paying students.
Fee on application to enrol is $445 ($250 enrolment fee + $195 first unit)

SIRXCEG002- Assist with customer difficulties
SIRXCEG003- Build customer relationships and loyalty
SIRXCOM002- Work effectively in a team
SIRXIND001- Work effectively in a service environment
SIRXRSK001- Identify and respond to security risks
SIRXSLS001- Sell to the retail customer
SIRXWHS002- Contribute to workplace health and safety
SIRXCEG001 – Engage the customer


BSBTEC201- Use business software applications
SIRRINV001 – Receive and handle retail stock
SIRRINV002 – Control Stock
SIRXCOM003- Promote team cohesion
SIRXIND002- Organise and maintain the store environment


Enrol Anytime


12 Months


Digital Classrooms and Traineeships


To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time within a service (minimum 15 hours). The participant must have the support of their employer, an accredited RTO (such as METS Training Services) and an Australian Apprenticeship Centre.

Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.
If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course as a Fee for Service Student. If a participant is ineligible for a traineeship due to their residency status, they can in some cases still complete the qualification Self-Funded, however visa restrictions do apply. It is best to speak to your immigration officer and/or us regarding your eligibility.
Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.

Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.

Ready to get started?