SIR20216 Certificate II in Retail Services

About This Course

METS trainers will help you start your career in the retail industry with this entry-level  SIR20216 Certificate II in Retail Services. This qualification can provide a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:

  • Engage customers
  • Communicate in the workplace
  • Provide product and service advice in retail settings
  • Check stock and replenish shelves
  • Identify and respond to security risks
  • Organise and maintain work areas and displays

 

Our qualified training professionals will support and guide you along your learning journey and will equip you with a broad range of knowledge and job skills to carry out a range of activities to complete fundamental business tasks and provide advice and administrative support to the team and customers. A start in the retail sector can lead to a wide range of career opportunities.

Retail LearnAbility Skills Set Program available on request, enquire with us for further information.

Course Enquiry

Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:


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Provide excellent customer service and handle sales transactions accurately.
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Maintain store presentation, stock levels, and merchandising standards.
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Work safely and effectively as part of a retail team.
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Build confidence and foundational skills for retail career entry.

Career Prospects

  • Frontline Team Member
  • Customer Service Assistant
  • Retail / Sales Assistant
  • Visual Merchandiser
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Duration

12 months

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Entry Requirements

There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.

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Training Options

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Funding and Payment Options

There are a wide variety of funding options available. From government funding through to fee-for-service. To find out what you are eligible for, click here.

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Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001  Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety
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Elective Units

  • BSBTEC201 Use business software application
  • SIRRMER001 Produce Visual merchandise displays
  • SIRRINV001 Receive and handle retail stock
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND004 Plan a career in the retail industry
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Education Pathways

  • SIR30216 Certificate III in Retail
  • SIR30316 Certificate III in Business to Business Sales
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Fee Free
Traineeships

The NSW Government has launched a FEE FREE payment program, where you might be eligible to complete your traineeship training for free. You could save up to $1000. Find out if you’re eligible today!

What do our
Learners say?

“METS Training were able to really support me throughout my educational journey. Working in a busy childcare centre meant that my time was very limited for training. The team at METS ensured my schedule was tailored to work for me.”

Jessica Turner

Student

“We finally ‘Graduated’ and cannot thank Ahmed enough, we couldn’t have done it without you, you gave us the support we needed from the very beginning. It was a long hard, confusing process until you came along. You are a superstar!”

Bridgette Ikin

Support Worker

“I’d like to share my appreciation for all of the support that Farhana has provided to me throughout my cert III. Farhana has made the course run so smoothly for me and made it a lot easier for me to understand. Thanks to Farhana, I’ll be doing my cert IV.”

CHC33015 Certificate III in Individual Support

Stevie Eagles

Support Worker

“Recently i completed cert 3 in individual support with help of Farhana. It was so quick and felt the support i received from my mentor was really appreciable too. Now Ahmed has sent me the link to get enrolled for cert 4 in disability, which i am looking forward to.”

3 Compelling Reasons You Should Do a Traineeship

Pujan Diwakar

Support Worker

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