BSB20120 Certificate II Workplace Skills


BSB20120 Certificate II Workplace Skills

About this course

METS trainers will help you develop a range of business skills including time management, communication, using business software and digital technologies to prepare you for a variety of business services jobs.

Individuals completing this qualification will be able to:

  • Develop soft skills like communication, team work, and awareness of wellbeing in the workplace.
  • Learn transferable skills like using digital technologies and preparing business documents.
  • Identify the benefits and areas of improvement for sustainable practices within the workplace.


Our qualified training professionals will support and guide you along your learning journey and will equip you with the tools to successfully start your career

  • Office Assistant
  • Receptionist
  • Data Entry Operator
  • Administration Assistant

12 Months

There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.

Payment plans are available for all fee-paying students.
Pay as you go- $250 to enrol + $195 for each unit and as you complete a unit you pay for the next one

BSBCMM211 – Apply communication skills
BSBOPS201 – Work effectively in business environments
BSBPEF202 – Plan and apply time management
BSBSUS211 – Participate in sustainable work practices
BSBWHS211 – Contribute to the health and safety of self and others

BSBPEF201 – Support personal wellbeing in the workplace
BSBTEC201 – Use business software applications
BSBTEC202 – Use digital technologies to communicate in a work environment
BSBOPS101 – Use business resources
BSBTWK201 – Work effectively with others

Education pathways after completing BSB20120 Certificate II Workplace Skills may include:

  • BSB30120 Certificate III in Business
  • BSB40215 Certificate IV in Business
  • BSB50215 Diploma of Business
  • BSB30415 Certificate III in Business Administration
  • BSB40515 Certificate IV in Business Administration
  • BSB50415 Diploma of Business Administration


Enrol Anytime


12 Months


Digital Classrooms and Traineeships


To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time within a service (minimum 15 hours). The participant must have the support of their employer, an accredited RTO (such as METS Training Services) and an Australian Apprenticeship Centre.

Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.
If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course as a Fee for Service Student. If a participant is ineligible for a traineeship due to their residency status, they can in some cases still complete the qualification Self-Funded, however visa restrictions do apply. It is best to speak to your immigration officer and/or us regarding your eligibility.
Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.

Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.

Ready to get started?