SIR20216 Certificate II in Retail Services
SIR20216 Certificate II in Retail Services
About this course
METS trainers will help you start your career in the retail industry with this entry-level SIR20216 Certificate II in Retail Services. This qualification can provide a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:
- Engage customers
- Communicate in the workplace
- Provide product and service advice in retail settings
- Check stock and replenish shelves
- Identify and respond to security risks
- Organise and maintain work areas and displays
Our qualified training professionals will support and guide you along your learning journey and will equip you with a broad range of knowledge and job skills to carry out a range of activities to complete fundamental business tasks and provide advice and administrative support to the team and customers. A start in the retail sector can lead to a wide range of career opportunities.
Retail LearnAbility Skills Set Program available on request, enquire with us for further information.
- Frontline Team Member
- Customer Service Assistant
- Retail / Sales Assistant
- Visual Merchandiser
12 months
There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.
There are a wide variety of funding options available. From government funding through to fee-for-service. To find out what you are eligible for, click here.
- SIRXCEG001 Engage the customer
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes
- SIRXIND001 Work effectively in a service environment
- SIRXIND003 Organise personal work requirements
- SIRXPDK001 Advise on products and services
- SIRXRSK001 Identify and respond to security risks
- SIRXWHS002 Contribute to workplace health and safety
- BSBTEC201 Use business software application
- SIRRMER001 Produce Visual merchandise displays
- SIRRINV001 Receive and handle retail stock
- SIRXIND002 Organise and maintain the store environment
- SIRXIND004 Plan a career in the retail industry
- SIR30216 Certificate III in Retail
- SIR30316 Certificate III in Business to Business Sales
Course Enquiry
START DATE
Enrol Anytime
DURATION
12 Months
MODES OF LEARNING
Digital Classrooms and Traineeships
FAQs
To be eligible to commence a traineeship, a participant must be an Australian citizen or permanent resident working full or part time (minimum 15 hours). The participant must have the support of their employer, an accredited RTO (like METS) and an Australian Apprenticeship Centre.
Check to see if you are eligible here:
https://education.nsw.gov.au/skills-nsw/apprentices-and-trainees/low-cost-and-free-training-options/smart-and-skilled
Finding a traineeship is similar to finding any job. You’ll need to network with employers and job recruitment agencies and market yourself within your chosen sector.
If a participant is ineligible for a traineeship due to their employment status (casual, part-time working under 15 hours etc.), they can still complete the course through a Self-Paced course. Depending on their circumstances, learners may qualify for Smart and Skilled funding or choose to enrol through a Fee-for-Service payment arrangement.
For those ineligible for a traineeship due to residency status, completing the qualification may still be possible through a Fee-for-Service option, although Visa restrictions may apply. We recommend consulting your immigration officer and reaching out to us for guidance on your specific eligibility and options. For more information click here: Learn more about Smart and Skilled
Depending on the unit of study, you will complete both theory and practical based assessments to achieve competency in your qualification. Assessments may include short answer, project work, case students and reflection logs.
Yes. Under certain circumstances your traineeship can be extended, however this process can take some time and applying for an extension should be considered as a last resort. You should speak to us and/or your Australian Apprenticeship Centre if you are considering applying for an extension.
To determine if you are eligible to complete an RPL, you would need to complete our Eligibility Checklist form.
Please contact our administration team on 02 9838 3567 or email info@mets.edu.au requesting the form.
For more information, visit: https://mets.edu.au/ways-to-learn/recognition-of-prior-learning/
