SIR30216 Certificate III in Retail

About This Course

METS trainers will inspire you as you jumpstart your career in the fast-paced retail environment. You’ll learn a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks.

Individuals completing this qualification will be able to perform roles, where they can:

  • Provide in-depth product and service advice in a retail environment
  • Engage customers and build relationship
  • Sell products and services in a variety of retail settings
  • Service the point-of-sale area
  • Organise and maintain work areas and displays
  • Carry out specific responsibilities, such as merchandising.

 

This qualification will provide you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

 

Course Enquiry

Individuals completing this qualification will have a sound knowledge of product and service offerings and will learn how to:


Image Icon
Lead and mentor retail staff to achieve sales and service targets.
Image Icon
Manage store operations, inventory, and merchandising standards.
Image Icon
Deliver strong customer experiences and resolve issues effectively.
Image Icon
Apply compliance, safety, and leadership practices in retail environments.

Career Prospects

Customer service representative
Sales assistant
Point-of-sale operator
Cashier
Retail Consultant
Retail Manager
Retail Sales Supervisor
Retail Supervisor
Sales Manager

 

x

Duration

12 months

 

x

Entry Requirements

There are no entry requirements for this qualification. Student’s must have computer literacy and literacy skills and be above the age of 16 to enrol. Students under the age of 18 will require a parent or guardians’ permission to enrol.

 

x

Funding and Payment Options

There are a wide variety of funding options available. From government funding through to fee-for-service. To find out what you are eligible for, click here.

 

x

Core Units

  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXCEG001 Engage the customer

 

 

x

Elective Units

  • SIRRMER001 Produce visual merchandise displays
  • SIRXIND003 Organise personal work requirements
  • SIRXMKT001 Support marketing and promotional activities
  • SIRRINV001 Receive and handle retail stock
  • SIRXIND004 Plan a career in the retail industry
x

Educational Pathway

BSB40120 Certificate IV in Leadership and Management
BSB40120 Certificate IV in Business

x

Let’s Get Social!

Fee Free
Traineeships

The NSW Government has launched a FEE FREE payment program, where you might be eligible to complete your traineeship training for free. You could save up to $1000. Find out if you’re eligible today!

What do our
Learners say?

“METS Training were able to really support me throughout my educational journey. Working in a busy childcare centre meant that my time was very limited for training. The team at METS ensured my schedule was tailored to work for me.”

Jessica Turner

Student

“We finally ‘Graduated’ and cannot thank Ahmed enough, we couldn’t have done it without you, you gave us the support we needed from the very beginning. It was a long hard, confusing process until you came along. You are a superstar!”

Bridgette Ikin

Support Worker

“I’d like to share my appreciation for all of the support that Farhana has provided to me throughout my cert III. Farhana has made the course run so smoothly for me and made it a lot easier for me to understand. Thanks to Farhana, I’ll be doing my cert IV.”

Mental Health and Finding the Right Career for You

Stevie Eagles

Support Worker

“Recently i completed cert 3 in individual support with help of Farhana. It was so quick and felt the support i received from my mentor was really appreciable too. Now Ahmed has sent me the link to get enrolled for cert 4 in disability, which i am looking forward to.”

3 Compelling Reasons You Should Do a Traineeship

Pujan Diwakar

Support Worker

Download the brochure